We make it easy by listening to customer needs so that we understand exactly what you need – demonstrating appropriate empathy.

We make it easy for people to understand us by explaining policies and information clearly, concisely and appropriately. It's about clarity and openness. It's about saying what we mean and doing what we say.

We guide you easily and helpfully through the steps in the process. We make sure you are always updated in the progress of your request - in a way that is convenient and appropriate for you.

Whatever your request – we make it easy by ensuring that every person adopts a 'can do' attitude, is always completely accountable and is driven to 'get things done'.